Sales Agent

Job Overview:

We are seeking an enthusiastic Sales Agent to join our team. The Sales Agent will provide real-time assistance to customers via live chat, manage inquiries, troubleshoot issues, and provide product information efficiently. The ideal candidate will have excellent written communication skills and a customer-first attitude.

Key Responsibilities:

• Respond to customer queries via live chat in a timely and professional manner.
• Provide information about products and services, troubleshoot issues as needed.
• Guide customers through processes such as placing orders, updating account information, and resolving complaints.
• Engage with potential customers via phone, email, or in-person meetings to sell products or services.
• Understand customer needs and offer appropriate solutions to meet their requirements.
• Follow up on leads generated by marketing campaigns, cold calling, and networking.
• Maintain a high level of product knowledge to effectively communicate benefits and features.
• Negotiate pricing, terms, and close sales contracts.
• Handle multiple chat conversations simultaneously while ensuring a high level of customer satisfaction.
• Collaborate with other departments (e.g., sales, technical support) to resolve customer issues.

Qualifications:

• Previous experience in customer support, preferably in a chat or online support role.
• Strong written communication skills with attention to detail.
• Ability to multitask and handle multiple conversations at once.
• Problem-solving skills and a customer-first attitude.
• Familiarity with CRM and chat support software.